System to be put in place to allow the consumer to have recourse to a mediator in order to settle consumer disputes: think about modifying your T&Cs and your website

Professionals have until January 1, 2016 to set up a system allowing consumers to have recourse to a mediator to settle consumer disputes. And this in application of an ordinance of August 20th transposing the European directive 2013/11/EU of May 21st, 2013 and a decree 2015-1382 of October 30th, 2015, creating the new articles of the consumer code C. consom. art. L 151-1 to L 156-4 and C. consum. art. R 152-1 to R 156-2 (provision entered into force on 1 (...)